RETURN & REFUND POLICY

Last Updated: June 2026

At Averra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items marked as final sale
• Products damaged due to misuse

Return Process

To initiate a return, please contact us at:

Email: contact@averra-company.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos (if applicable)

Our support team will provide return instructions.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5–10 business days depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

We will provide a replacement or full refund at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After processing has begun, cancellation requests cannot be guaranteed.